Shipping Policy
At Taj Textile, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines our order processing, shipping timelines, and delivery procedures.
1. Order Processing
- All orders are processed after successful payment confirmation.
- Orders are typically processed within 1–3 business days.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During festive seasons, sales, or high-volume periods, order processing may take longer than usual.
Once your order is dispatched, tracking details will be shared via email, SMS, or WhatsApp, where applicable.
2. Shipping Timeline
Estimated delivery timelines are as follows:
- Metro Cities: 3–7 business days
- Other Cities & Towns: 5–10 business days
- Remote Locations: 7–14 business days
Delivery timelines are estimates and may vary depending on courier operations and location accessibility.
3. Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment.
- Free shipping offers may be available on selected products, promotional campaigns, or minimum order values.
- Shipping charges are non-refundable once an order has been dispatched.
4. Order Tracking
- Once shipped, customers will receive a tracking number and courier details.
- Customers can use the tracking information to monitor the status of their shipment.
- If you face any issues tracking your order, please contact our support team for assistance.
5. Delivery Attempts
Our courier partners may make multiple delivery attempts before returning the package.
Additional shipping charges may apply if delivery fails due to:
- Incorrect shipping address provided by the customer
- Recipient unavailability
- Refusal to accept the shipment
6. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product:
- Notify us within 48 hours of delivery
- Provide your order number along with clear photographs of the product and packaging
- Our team will review the issue and provide an appropriate resolution in accordance with our policies
Claims reported after the specified timeframe may not be accepted.
7. Delays Beyond Our Control
While we strive to deliver orders within the estimated timeframe, delays may occur due to:
- Weather conditions
- Natural disasters
- Government restrictions
- Public holidays
- Courier service disruptions
- Unexpected logistical challenges
Taj Textile shall not be held liable for delays caused by circumstances beyond our reasonable control.
8. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at the time of placing an order.
Taj Textile will not be responsible for delivery delays, failed deliveries, or additional charges arising from incorrect or incomplete address details.
9. Contact Us
For shipping-related questions or assistance, please contact us:
Email:
Phone: +91 96949 45499